What is Trama

Trama deploys specialized AI agents that live in the channels where your team already works. It's not a generic chatbot with predefined answers: each agent is trained with real conversations from the tourism industry and knows how a traveler asks questions, what data is needed to quote, and when to hand off to a human sales rep.

What Trama does

• Handles inquiries 24/7. Your agent responds on WhatsApp at any hour, weekends and holidays included. Travelers never have to wait.
• Qualifies every lead automatically. Extracts the key travel data (destination, dates, passengers, budget) and determines whether it's a real sales opportunity.
• Alerts your team when it matters. When a lead is qualified, it notifies the assigned sales rep with a complete summary ready for quoting.
• Organizes your commercial operation. Every inquiry becomes a visible opportunity on a board, with status, amount, and follow-up.
• Runs automatic follow-ups. If a quote doesn't get a response, the system reminds the sales rep to follow up, with clear timelines and priorities.

What Trama is NOT

• Not a chatbot. It doesn't use menus or option trees. It converses naturally, like your best sales rep would.
• Not a CRM. It doesn't force you to enter data into a dashboard. Information is captured directly from the conversation itself.
• Not a replacement for your team. Trama handles, qualifies, and organizes. Your team quotes, negotiates, and closes.