What Trama is
What Trama does, what it deliberately doesn't do, and where to start reading.
Trama answers your agency's WhatsApp inquiries with an AI agent. It gathers the trip details, tells you which ones are worth your time, and hands them to your rep with everything already sorted.
It isn't a chatbot with menus — it holds a conversation. And it doesn't make you type anything in: it's a CRM that fills itself, from whatever comes up in the chat.
What it does
- Answers 24/7. Any hour, weekends and holidays included. The customer never waits.
- Qualifies every inquiry. It pulls out destination, dates, passenger count and budget, and works out whether there's a sale here.
- Alerts you when it matters. Once an inquiry is ready, your rep gets the full summary, ready to quote.
- Organizes the operation. Every inquiry becomes a card on the board, with its stage, its amount and its follow-up.
- Chases what goes cold. If a quote gets no reply, it reminds the rep to push.
What it doesn't do
- It doesn't quote. No prices, no budgets: that's your rep's job.
- It doesn't book or take payments. It never asks for card details.
- It doesn't replace your team. Trama answers, qualifies and organizes. Your team quotes, negotiates and closes.
Where to go next
Getting started
From zero to your agent answering.
How the agent works
What happens between the first message and the handoff.
Connect WhatsApp
The step people get stuck on. Ten to fifteen minutes.
The board
The five columns where the sale happens.
The catalogue
Everything your agent can sell. Loaded from a flyer.
Plans
What counts as an opportunity, and what you get free.