Support
How to reach us and what to expect, depending on your plan.
How to contact us
| Plan | Support channel | What to expect |
|---|---|---|
| Free | Email to support@trama.so | An answer within 72 business hours |
| Starter | Email to support@trama.so | An answer within 24 business hours |
| Pro | Direct WhatsApp | You write and a person answers — no ticket, no queue |
| Business | Dedicated account manager | One fixed person, who knows your operation |
Pro and Business don't publish a deadline, and that's deliberate. What changes on those plans isn't a shorter queue: it's that there is no queue. On Pro you write on WhatsApp and someone is there; on Business you have an assigned person who already knows how your agency works. A number there would measure the part that matters least.
Resources
- Chat with Trama: At trama.so you can chat with our assistant to resolve quick questions.
- Email: support@trama.so
- Documentation: You're reading it.
Trama. Your business sells on WhatsApp. Trama handles the rest.