Support
How to reach us and what to expect, depending on your plan.
How to contact us
| Plan | Support channel | What to expect |
|---|---|---|
| Free | Email to support@trama.so | An answer within 72 business hours |
| Starter | Email to support@trama.so | An answer within 48 business hours |
| Pro | Direct WhatsApp | An answer within 24 hours |
| Business | Dedicated account manager | One fixed person, who knows your operation |
Business doesn't publish a deadline, and that's deliberate. What changes there isn't a shorter queue: it's that there is no queue. You have an assigned person who already knows how your business works.
From the dashboard
The Help center is the ? icon in the dashboard. It has three things:
- Documentation — this very one, opened in another tab.
- Talk to support — opens a WhatsApp chat with the Trama team, with the first message already written with your name and your business's.
- What's new — the latest that shipped.
When you write to us, tell us what you were doing, what you expected and what happened, and send a screenshot if you have one. With that we can get started without having to ask you again.
If we billed you for an opportunity that wasn't one
You don't need to write to us: you mark it as incorrect from the card. It's explained in Plans.
Resources
- Chat with Trama: At trama.so you can chat with our assistant to resolve quick questions.
- Email: support@trama.so
- Documentation: You're reading it.