Business
Your store's contact, address and hours, set once in one place.
Your business's public details live in one place: Business, in your organization menu (top left, next to Team). What you save here is shown on your Offer Link; the contact and the address also appear on your quotes, and your agent shares the address when someone asks where you are.
The owner, admins and anyone with operations or marketing access can edit it.
Contact
The contact email and the phone. If that phone also has WhatsApp, leave This number also has WhatsApp on and you don't enter it twice. If your WhatsApp is a different number, turn it off and enter the WhatsApp number.
All of it is optional: whatever you leave empty isn't shown.
Address
Where your store is. Search for your business in the list so the Maps link opens your exact store and not a search; if it doesn't show up, paste your store's Google Maps link.
The agent shares this address and that link when someone asks where you are or how to get there.
Store hours
When your store is open to the public, day by day, in your organization's timezone. You can add more than one range on the same day (for example, 9:30 to 13:30 and 15:30 to 19:30).
If you haven't set them yet, Use Mon–Fri, 9 to 6 fills them in for you to adjust. They aren't published until you save them: we'd rather show no hours than the wrong ones.
Once saved, your Offer Link shows them. If you haven't published the Link yet, the hours are kept and show up the day you publish it.
These aren't your team's hours. Those say when someone is available to take a conversation and are set up in the agent; they aren't published. A team that answers chats until 8 pm isn't a store open until 8 pm.
Socials and website
Instagram, Facebook, TikTok, YouTube, X and your website. Enter only your username: we build the link.